Root Cause Analysis
Root Cause Analysis (RCA) represents comprehensive investigation, assessment, evaluation and correction. All these are attributes which feature in the services that we provide. There are many types of investigative procedures used to carry out Root Cause Analysis and these are displayed graphically below :
One process for facilitating Root Cause Analysis is the ‘fishbone’ or cause and effect diagram. This diagram is useful for displaying the many factors that can contribute to an effect or consequence occurring and is a useful template for stimulating ideas and contributions in a group setting.